Error Codes
BINFER_SERVER_NOT_ACCESSIBLE
ISSUE: Binfer service will not start on your system
CAUSE: When the system cannot reach Binfer’s servers for authentication and licensing purposes
ACTIONS: Make sure your system is connected to internet and firewall settings are properly configured (Go to network requirements section in this document)
EXTERNAL_IP_NOT_FOUND
ISSUE: You Binfer service might not be reachable by clients. Ignore this error if you are working with systems on LAN
CAUSE: When Binfer service is unable to detect your external IP address
ACTIONS: Make sure your system is connected to internet and firewall settings are properly configured (Go to network requirements section in this document)
FAILED_TO_AUTHENTICATE
ISSUE: Binfer service will not start on your system
CAUSE: When the system cannot reach Binfer server for authentication or you license usage might have exceeded or expired
ACTIONS: Reach out to your Binfer rep. for resolving this issue
PC_SERVER_NOT_ACCESSIBLE
ISSUE: Binfer service will not start on your system. This error only occurs on client devices
CAUSE: When the system cannot reach you Private Cloud server for authentication and licensing purposes
ACTIONS: Make sure your system is connected to internet and firewall settings are properly configured (Go to network requirements section in this document). Additionally, check whether the private cloud server is available by using the link shown in the log file in step 3
UNKNOWN_AUTHENTICATION_ERROR
ISSUE: Binfer service will not start on your system
CAUSE: When Binfer service license files are corrupt or your license has expired
ACTIONS: Reach out to Binfer rep. for resolving this issue
PC_FILE_NOT_FOUND
ISSUE: Binfer service will not start on your system
CAUSE: Occurs when the pc file is not present at the location specified during installation
ACTIONS: Get a fresh PC file from the private cloud server and paste it at the location provided. If its not a fresh installation, then PC file is usually preset SYSTEMFOLDER/conf/CLIENT_ID.pc. Make sure you paste the file in that location too.
PC_FILE_INVALID
ISSUE: Binfer service will not start on your system
CAUSE: Occurs when the pc file is corrupt
ACTIONS: Get a fresh PC file from the private cloud server
TRANSFER_INTERRUPTED
ISSUE: Binfer is reporting a transfer interrupted error
CAUSE: Binfer attempted to transfer the file multiple times and each time the file failed
ACTIONS: Attempt to re-transmit this file by updating the file content, adding a new copy of the file into the sync rule, or individually transfer this file via the transfers page
DIRECTORY_NOT_FOUND
ISSUE: Files are abandoned and will not transferred to client(member) device
CAUSE: Binfer service is unable to find a source folder or destination folder that belongs to a sync rule
ACTIONS: Go to errors tab and find the error folder’s location and check if it exists and accessible to Binfer
FILE_NOT_FOUND
ISSUE: Files are abandoned and will not transferred to client(member) device
CAUSE: Binfer service is unable to find the file that got indexed
ACTIONS: Go to errors tab and find the error file’s location and check if it exists and accessible to Binfer
NOT_ENOUGH_DISK_SPACE
ISSUE: Files are abandoned and will not transferred to client(member) device
CAUSE: This occurs when the destination location on the client(member) device of the sync rule does not have enough space for the files to be transferred
ACTIONS: Go to server errors tab and find the device that throws the error and then logon to that device and make space at that sync rules destination folder.